“Action Orientation” a requirement for success.

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In this coaching call, Brian Troop talks about “action orientation.”

The biggest obstacle to taking action immediately is fear. Fear of failure, loss, embarrassment, ridicule, rejection, etc.

Action orientation is the internal motivation to get going immediately on any goal or project to get the job done quickly and one of the most important qualities of the most successful people in the real estate business.

The antidote to fear is self-confidence. Self-confidence is based on a foundation of courage. Courage is the key quality that leads to success.

How do you develop the unshakable levels of courage and self-confidence that overcome fear? Deliberately do the very things you fear over and over until the fear is gone.   

Thought of the day: “Within you right now is the power to do things you never dream possible. This power becomes available to you just as soon as you can change your beliefs.” 

 

How to Have Raving Fans

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Awesome evaluation formBrian Troop reminds us that customer service, the lifeblood of the real estate industry, is a culture that comes from the top.

By understanding how to wow your clients by going beyond their expectations, you turn them into your raving fans.

Unlike satisfied customers, raving fans become part of your sales force by telling their friends, family and coworkers about your “wow” service. There is a 70 percent conversion rate on their referrals, compared to a one percent conversion rate with online leads.

For insight on cultivating relationships with clients that turns them into your fans, Brian recommends the book Raving Fans: A Revolutionary Approach To Customer Service.

10 Customer Service-Centered Sayings:

  1. I apologize for our mistake. Let me make it right.
  2. Thank you for your business. Please come back again. (I hope to do business with you in the future again.)
  3. I’m not sure, but I’ll find out.
  4. What else can I do for you?
  5. What is most convenient for you?
  6. How may I serve you?
  7. How did we do?
  8. Glad you’re here!
  9. Thank you.
  10. Yes.

Your Service + Wow Factor = Raving Fans

Thought for the Day: Give the world the best you have and the best will come back to you.

 

Guest Host Barry Kessler on Designing a Real Estate System

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Barry Kessler, Realtor
Troop Real Estate, Inc. Realtor Barry Kessler

In this episode, guest host Barry Kessler explains the importance of having a system in place for your real estate business.