In this coaching call, Brian Troop talks about “action orientation.”
The biggest obstacle to taking action immediately is fear. Fear of failure, loss, embarrassment, ridicule, rejection, etc.
Action orientation is the internal motivation to get going immediately on any goal or project to get the job done quickly and one of the most important qualities of the most successful people in the real estate business.
The antidote to fear is self-confidence. Self-confidence is based on a foundation of courage. Courage is the key quality that leads to success.
How do you develop the unshakable levels of courage and self-confidence that overcome fear? Deliberately do the very things you fear over and over until the fear is gone.
Thought of the day: “Within you right now is the power to do things you never dream possible. This power becomes available to you just as soon as you can change your beliefs.”
Brian Troop reminds us that customer service, the lifeblood of the real estate industry, is a culture that comes from the top.
By understanding how to wow your clients by going beyond their expectations, you turn them into your raving fans.
Unlike satisfied customers, raving fans become part of your sales force by telling their friends, family and coworkers about your “wow” service. There is a 70 percent conversion rate on their referrals, compared to a one percent conversion rate with online leads.